- Priority - High
- Affecting Other - IPv6 Network
UPDATE 9/7/2017 @ 11:05 AM
Our datacenter provider will be upgrading the core network infrastructure in order to resolve this issue. The upgrade will be completed in 1 week.
Updates to follow.
We are tracking an issue where IPv6 networking is performing slowly for external internet facing requests.
This can also affect the speeds of IPv4 networking if IPv6 is the preferred route.
We are currently working with our data center support staff to pin down the issue. We have validated the issue does not present itself within switching or virtualization layer.
If you are affected by this issue, please review the following workarounds:
- Disable IPv6. If you do not rely on IPv6, you can disable the protocol until the issue is resolved.
- Prefer IPv4 over IPv6. Edit your gia.conf file in Linux appropriately to accomplish this. In Windows, please view this article for information on how to edit the prefix policies.
As always, please create a ticket if you require any assistance or have any questions. We will keep this issue updated as more information becomes available.
- Date - 18/07/2017 12:07
- Last Updated - 07/09/2017 11:09