- Priority - Critical
- Affecting Other - phl1-c1-pm007.serviceplatform.network
FINAL UPDATE @ 5:12 PM Eastern
Various attempts at rebuilding the array have failed. At this point, we have no other option but to rebuild the node from scratch, as the data is not recoverable.
Please email email@example.com if your VPS is affected, and we will provide solutions for your account.
UPDATE @ 2:05 PM Eastern
Attempts at rebuilding the array have failed. Continuing with additional methods.
UPDATE @ 11:56 AM Eastern
No meaningful updates yet. Continuing to troubleshoot the ZFS array and bring the system online.
UPDATE @ 9:37 AM Eastern
Progress made on RAID card issue. Attempting to rebuild ZFS array and bring node back online.
UPDATE @ 8:15 AM Eastern
Appears to be a RAID card issue. Contacting remote datacenter hands to assist with replacement.
UPDATE @ 6:41 AM Eastern
Continuing the investigation. Testing boot configurations to try to return the machine online. Attempting to rule out RAID card issue.
START @ 5:30 AM Eastern
This node is currently offline with a kernel panic. It appears that a disk has failed. We are investigating and attempting to resolve the issue.
- Date - 09/13/2023 05:01
- Last Updated - 09/13/2023 17:46