FAQ

Do you offer refunds?

We offer a 45-day no questions asked refund. Just create a ticket with us or cancel your product via the LAUNCH VPS control panel. You will receive a refund within minutes.

What forms of payment do you accept?

The credit cards we accept are VISA, Mastercard, American Express, JCB, and Discover. We also accept Paypal and Bitcoin.

Do you have test IPs?

Yes! Please visit the following knowledgebase article for information regarding our datacenter locations and test IPs.

Do you offer IPv6 Addresses?

Yes. IPv6 can be added during order checkout.

Do you offer managed services?

At this time, we do not offer a managed services option. All of our services are currently unmanaged. We will provide prompt service for any issues affecting the hardware, network, or management systems. We will attempt to provide best effort support for any operating system and application issues.

What virtualization technologies are deployed on your platform?

All of our VPS are provisioned using Linux Containers (LXC) or KVM virtualization technologies.

Do you offer DDoS protection services?

We do not offer DDoS protection services at this time although it is on our list of future supported features.

Is adult content allowed?


No. Adult content is not allowed on the LAUNCH VPS network. Please see our Terms of Service for further details.

Are gaming servers allowed?

No. Gaming servers are not allowed on the LAUNCH VPS network.

Which server control panel is your VPS product using?

Our LAUNCH VPS control panel will allow you to perform all needed functions of your VPS account. You will also have access to additional features and add-ons.

After ordering, how long will I have to wait until my VPS will be ready?

As long as your order passes our automated fraud checks, VPS systems will be activated immediately. For LXC, you will receive a welcome email with log-in details. For KVM, you will receive a welcome email with links containing instructions on how to begin your OS installation.

Where are your datacenters located?

Our Philadelphia datacenter (PHL1) is located at 2401 Locust St., Philadelphia, PA 19103. Our Los Angeles (LAX1) datacenter is located at 530. W. 6th St. Los Angeles, CA 90014.


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